Support FAQs
Shipping
Shipping
At Pets in Apartments, we partner with trusted suppliers to bring you the best products for your pets. All orders are fulfilled and shipped directly to you by our suppliers — this means faster fulfillment and no middleman delays.
Shipping Times
Estimated delivery times vary by supplier and destination and will be shown at checkout. Once your order ships, you'll receive a tracking number by email so you can follow your package every step of the way.
Shipping Rates
Shipping rates are calculated at checkout based on your order contents and delivery location. We display live rates from our suppliers so you always see accurate costs before completing your purchase.
Support FAQs
Returns
Returns
We want you to love everything you order. If something isn't right, we're here to help.
Return Window
Please contact us within 30 days of receiving your order to initiate a return.
How Returns Work
Because our products are shipped directly from suppliers, returns may be sent back to the supplier or to our address depending on the item. We'll provide you with a return label and clear instructions when you reach out.
Support FAQs
Other
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method within 5–7 business days.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately with a photo and your order number and we'll make it right.
Shipping Rates
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